Help Center
Welcome to Aura Collective! We're here to help.
Below you'll find answers to our most common questions.
If you can't find what you're looking for, contact us at support@acpublication.com and we'll get back to you within 24 hours.
Order & Shipping
How long will it take to receive my order?
Orders typically take 2–3 business days to process before shipping. Once shipped, delivery usually takes 6-10 business days, depending on your location. You'll receive a tracking number by email as soon as your order ships.
Where do you ship from?
We work with a global network of suppliers. This helps us offer great prices, though it can mean slightly longer delivery times than shopping locally.
Do you ship internationally?
Yes! We currently ship internationally. Shipping costs and delivery times vary by destination and are calculated at checkout.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number and link.
My tracking hasn't updated in a while. Should I worry?
Not necessarily — tracking updates can sometimes lag, especially for international shipments passing through customs. If there's been no update for 7 business days, please contact us and we'll look into it.
Will my order arrive in one package?
If you order multiple items, they may ship separately and arrive at different times, since they may come from different suppliers. Don't worry — you'll get tracking info for each shipment.
Returns & Refunds
What is your return policy?
We accept returns within 7 days of delivery for unused items in their original packaging. To start a return, email us with your order number and reason for return.
How do I get a refund?
Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5–10 business days.
What if my item arrives damaged or defective?
We're sorry to hear that! Please email us within 24 hours of delivery with your order number and a photo of the item. We'll send a replacement or issue a refund — no return shipping required in most cases.
Do I have to pay for return shipping?
We offer free returns on all orders.
Can I exchange an item instead of returning it?
Yes, subject to availability. Contact us and we'll help arrange an exchange.
Orders & Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Paypal, Shop Pay, Apple Pay, Google Pay and other secure payment options available at checkout.
Can I change or cancel my order after placing it?
We process orders quickly to get them to you fast! If you need to make a change, contact us within 24 hours of placing your order, and we'll do our best to accommodate the request. Once an order has shipped, we're unable to cancel or modify it.
I entered the wrong shipping address. What do I do?
Please email us as soon as possible. If your order hasn't shipped yet, we can usually update the address.
Once shipped, we regret to inform that we are unable to make changes.
Is my payment information secure?
Yes. Our store uses industry-standard SSL encryption, and all payments are processed securely through Shopify's trusted payment partners. We never store your full card details.
Products
Are your product photos accurate?
We do our best to display products as accurately as possible. Please note that colors may vary slightly due to lighting and screen settings.
An item I want is out of stock — will it come back?
Popular items are often restocked.
Sign up for restock notifications on the product page, or contact us and we'll let you know when it's available again.
Contact Us
Still have questions? We'd love to help.
- Email: support@acpublication.com
- Response time: Within 24hours
Thank you for shopping with Aura Collective! 💛