Shipping policy
Thank you for shopping with Aura Collective! Below you will find everything you need to know about how we process and ship your order.
1. Order Processing Time
All orders are processed and shipped out within 2–3 business days of being placed. Orders are not processed or shipped on weekends or public holidays.
If we're experiencing a high volume of orders, processing may be delayed by a few days. If there will be a significant delay, we will notify you by email or phone.
2. Shipping Times
Once your order has shipped, delivery typically takes 6–10 business days, depending on your location.
Please note: shipping times may vary based on:
- Your delivery destination
- Product availability
- Customs processing (for international orders)
- Courier delays outside of our control
You will receive a shipping confirmation email with tracking information once your order is on its way, so you can follow its journey to your door.
3. Shipping Rates
We offer free shipping worldwide
4. International Shipping
We ship worldwide. International orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer and are not included in the item price or shipping cost. These charges vary by country, so please check with your local customs office for more information.
International delivery times may be longer than domestic orders due to customs processing.
5. Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update after you receive this email.
If you haven't received tracking info within 30 days of placing your order, please contact us at support@acpublication.com.
6. Delayed or Missing Orders
If your order hasn't arrived within the estimated delivery window, please:
- Check your tracking information for updates.
- Confirm that your shipping address was entered correctly at checkout.
- Contact us at support@acpublication.com with your order number, and we'll investigate on your behalf.
7. Incorrect Shipping Addresses
Please double-check your shipping address before completing your order. Aura Collective is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us as soon as possible at info@minirtex.com — we'll do our best to update it before the order ships, but we cannot guarantee changes once an order has been processed.
8. Lost or Stolen Packages
Aura Collective is not liable for packages that are lost, stolen, or damaged after being marked as delivered by the carrier. If this happens, please contact the shipping carrier directly, and reach out to us at info@minirtex.com so we can assist where possible.
9. Contact Us
If you have any questions about your shipment or this policy, reach out to us via email at support@acpublication.com.