Refund policy

Thank you for shopping with Aura Collective. 

We want you to love what you ordered — but if something isn't right, here's how we can help.

1. Returns

You have 7 days from the date you receive your item to request a return. To be eligible:

  • The item must be unused, unworn, and in its original condition
  • It must be in the original packaging
  • You must have proof of purchase (order confirmation or receipt)

Non-returnable items:

  • Gift cards
  • Items marked as Final Sale
  • Opened or used supplements/consumable products (for hygiene and safety reasons)
  • Intimate apparel (if applicable)

2. How to Start a Return

To start a return, email us at support@acpublication.com with your order number and reason for return. We'll respond with return instructions, including the address to send your item back to.

Please do not send items back without contacting us first — returns sent without prior approval may not be accepted.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
  • Shipping costs are non-refundable.
  • We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items lost in transit.

4. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery at support@acpublication.com with your order number and a photo of the item. We'll offer a free replacement, exchange, or full refund — no return shipping required.

5. Refunds

Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.
  • Please note it may take additional time for your bank or credit card company to post the refund to your account.
  • Original shipping fees are non-refundable, except in cases of our error (damaged, defective, or incorrect items).

6. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need a different size, color, or product, please start a return for the original item and place a new order.

7. Late or Missing Refunds

If you haven't received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company — it may take some time before your refund is officially posted.
  3. Contact your bank — there is often processing time before a refund is posted.
  4. If you've done this and still have not received your refund, contact us at info@minirtex.com.

8. Order Cancellations

Orders may be canceled for a full refund within 24 hours of purchase, as long as the order has not yet shipped from our fulfillment partner. Once an order has shipped, it can no longer be canceled and will be subject to this Return & Refund Policy.

9. Delivery Times

Please note that delivery times may vary, typically ranging from [insert estimate, e.g. 7–20 business days], depending on your location and product availability. We appreciate your patience and will keep you updated on your order status.

10. Contact Us

If you have any questions about this policy, please reach out:

Aura Collective Email: support@acpublication.com